At Lotus Diamond, every piece is individually crafted to order and designed to celebrate life's most meaningful moments. Because most of our jewelry is custom-made, personalized, or produced specifically for each customer, our return policy differs from traditional retail jewelry stores.

By placing an order with Lotus Diamond, you acknowledge and agree to the terms outlined below.

Final Sale & Custom Orders

The majority of our jewelry is custom-created and therefore considered Final Sale.

This includes, but is not limited to:

• Memorial Diamonds created from human hair
• Memorial Diamonds created from pet hair
• Custom-designed jewelry
• Personalized jewelry
• Engraved jewelry
• Made-to-order jewelry
• Custom diamond selections
• Special-order pieces
• Bespoke jewelry creations

Once production has begun, these items cannot be canceled, returned, exchanged, or refunded.

Order Cancellations

Orders may only be canceled before production begins.

Once any of the following processes have started, the order can no longer be canceled:

• Diamond growth or production
• Memorial diamond processing
• CAD design development
• Jewelry manufacturing
• Stone setting
• Engraving or personalization

Approved cancellations prior to production may be subject to payment processing fees.

Ring Size Adjustment

For eligible ring styles, Lotus Diamond offers a one-time ring size adjustment service.

Conditions:

• Requests must be made within 30 days of delivery.
• Customers are responsible for shipping the ring back to Lotus Diamond.
• A flat $80 ring size adjustment fee applies.
• Lotus Diamond will cover the shipping cost for sending the resized ring back to the customer.
• The ring must be returned in original condition with no signs of damage, modification, or excessive wear.
• Memorial Diamond jewelry, engraved jewelry, personalized jewelry, and certain custom-designed pieces are not eligible for size adjustments.

Please verify your ring size carefully before placing an order.

Manufacturing Defects

If you believe your jewelry contains a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

• Order Number
• Photos of the Item
• Description of the Issue

Our specialists will review the information and determine the most appropriate resolution, which may include repair, replacement, or another solution at our discretion.

Gemstone Characteristics & Natural Variations

Many gemstone and colored gemstone jewelry pieces contain characteristics that are considered normal and are not regarded as defects.

These may include:

• Natural inclusions visible under magnification
• Minor variations in color tone
• Slight differences in saturation
• Natural growth characteristics
• Internal patterns unique to each gemstone
• Small differences between product photos and the finished piece

Because every gemstone is unique, no two stones are exactly alike.

These natural characteristics do not affect the beauty, durability, or value of the jewelry and are not considered manufacturing defects.

What Is Not Covered

The following situations are not eligible for return, exchange, refund, or warranty coverage:

• Change of mind
• Personal preference
• Incorrect ring size selected by the customer
• Normal wear and tear
• Surface scratches
• Metal wear from daily use
• Loss or theft
• Accidental damage
• Damage caused by impact or misuse
• Exposure to chemicals or harsh cleaning agents
• Third-party modifications or repairs
• Natural gemstone characteristics described above
• Shipping delays caused by carriers, customs, weather, or other third parties

Refund Eligibility

Refunds may only be issued when:

• Lotus Diamond is unable to fulfill the order.
• A verified manufacturing defect cannot reasonably be repaired or replaced.

Refunds are not available for custom-made, personalized, or memorial diamond products.

Approved Returns

If a return is approved by Lotus Diamond, return instructions will be provided by our customer service team.

Items must be returned:

• In original condition
• With all original packaging
• With all certificates and documentation included

Unauthorized returns may not be accepted.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Phone
(520) 485-5188

Email
info@lotus-diamond.com

We appreciate your trust in Lotus Diamond and are honored to create jewelry that is uniquely yours.